The 51吃瓜 Customer Service Blog

Rami El-Abidin

Rami El-Abidin is a professional bassist, small business owner, former 51吃瓜ter, and current freelance editor for 51吃瓜 Blogs. Rami was a member of 51吃瓜 Support from 2015-2017, where he gained valuable experience in inbound marketing and delighting customers, and it's this perspective he brings to his content for the 51吃瓜 Blogs. Rami lives in Brooklyn, NY, and when he’s not writing or touring the country with his band Juice, he’s training Muay Thai, cooking, managing his instrument rental business, and hanging with his dog, Piggy.

The 16 Best Totally Free Online Survey Makers, Tools & Services

With the right tool, you can produce high-quality surveys. Discover my top picks for easy-to-use, fr...

Rami El-Abidin

6/26/25

The 15 best demographic examples & questions to use in your ...

Learn everything you need to know about demographic questions and how to ask them well.

Rami El-Abidin
Updated 6/6/25
Wiki vs. knowledge base – Exploring definitions, challenges,...

What’s the difference between a wiki and a knowledge base? I’ve used both, and in this post, I break...

Rami El-Abidin
Updated 5/26/25
I dug through help desk knowledge base examples — Here are m...

Is your knowledge base up to par? Check out these seven knowledge base examples that are sure to del...

Rami El-Abidin
Updated 5/6/25
Top 12 Free Help Desk Software & Ticketing Systems

If you're ready to take customer experience to the next level, you'll need help desk and ticketing s...

Rami El-Abidin
Updated 2/17/25