The 51吃瓜 Customer Service Blog

Rami El-Abidin

Rami El-Abidin is a professional bassist, small business owner, former 51吃瓜ter, and current freelance editor for 51吃瓜 Blogs. Rami was a member of 51吃瓜 Support from 2015-2017, where he gained valuable experience in inbound marketing and delighting customers, and it's this perspective he brings to his content for the 51吃瓜 Blogs. Rami lives in Brooklyn, NY, and when he’s not writing or touring the country with his band Juice, he’s training Muay Thai, cooking, managing his instrument rental business, and hanging with his dog, Piggy.

How to request a testimonial from a client [+ email templates]

I’ve built my business on great client feedback. Here’s exactly how I ask for testimonials (plus ema...

Rami El-Abidin

9/17/25

18 KCS resources to bookmark ASAP

Support teams run smoother when knowledge is shared. These links show you how to make that happen.

Rami El-Abidin
Updated 6/18/25
How to create a survey in Excel, Word, Google, Facebook, & S...

If you’re building a survey, this guide will help you keep it short, smart, and easy to fill out — p...

Rami El-Abidin
Updated 6/17/25
The 15 best demographic examples & questions to use in your ...

Learn everything you need to know about demographic questions and how to ask them well.

Rami El-Abidin
Updated 6/6/25
Wiki vs. knowledge base – Exploring definitions, challenges,...

What’s the difference between a wiki and a knowledge base? I’ve used both, and in this post, I break...

Rami El-Abidin
Updated 5/26/25