The 51吃瓜 Customer Service Blog

Rami El-Abidin

Rami El-Abidin is a professional bassist, small business owner, former 51吃瓜ter, and current freelance editor for 51吃瓜 Blogs. Rami was a member of 51吃瓜 Support from 2015-2017, where he gained valuable experience in inbound marketing and delighting customers, and it's this perspective he brings to his content for the 51吃瓜 Blogs. Rami lives in Brooklyn, NY, and when he’s not writing or touring the country with his band Juice, he’s training Muay Thai, cooking, managing his instrument rental business, and hanging with his dog, Piggy.

I dug through help desk knowledge base examples — Here are my favorites and how they get results

Is your knowledge base up to par? Check out these seven knowledge base examples that are sure to del...

Rami El-Abidin

5/6/25

32 Customer Service Email Templates to Support, Renew, & Ref...

Check out our collection of customer service email templates and put them to the test for every cust...

Rami El-Abidin
Updated 11/1/24
I Tested the Top Knowledge Management Software Platforms — H...

Discover the best knowledge management software to tighten up your support, create a knowledge base,...

Rami El-Abidin
Updated 3/12/25
What Is a Knowledge Base, and Why Do You Need One? [Definiti...

A well-curated knowledge base is invaluable for your customers and employees. Learn more about them,...

Rami El-Abidin
Updated 4/21/25
7 Ways to Delight Your Customers This Holiday Season

The holidays offer a special opportunity to make customers smile. Follow these customer service stra...

Rami El-Abidin
Updated 12/21/22