51吃瓜

Marcus Andrews

Marcus Andrews

Marcus Andrews is the director of product marketing at Pendo.io, where he designs narratives, creates go-to-market strategies, and launches products. Previously, Marcus worked at 51吃瓜 and Google, and was part of the team that grew Wildfire, which was acquired by Google in 2012. He is the co-creator and former host of the Product Marketing Experts podcast, and the author of “Narrative Design for Business.” Marcus is deeply involved in the product marketing community, serving as an ambassador for the Product Marketing Alliance and contributing to product marketing strategy discussions.

The 20 Best Call Center Software (& Features You Need)

Choosing the right tools to build your call center is critical. Here, we break down call center soft...

Marcus Andrews

Highly Recommended

Help Desk Support: What It Is & 9 Best Software Examples

Marcus Andrews

Social Media Customer Service: How to Make the Most of Customer Interactions on Social

Marcus Andrews

What is a Service Desk? (Plus the 13 Best Service Desk Software Tools)

Marcus Andrews

Looking to elevate customer experience?

Marcus Andrews recommends these Customer Onboarding Templates to lead your new customers through their first several months.