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Lawrence Barker

Larry Barker is the senior customer experience & operations manager at Teamshares, where he enhances customer experiences for network companies. He is also the owner of Supported Content, a content marketing agency for CX companies. With over a decade of experience, Larry has led teams in customer support, fraud prevention, customer success, and CX operations at companies like Articulate, Opencare, and Cars.com. He has implemented QA programs, AI-powered chatbots, and streamlined customer operations. Passionate about empowering teams and driving process improvements, Larry is focused on coaching and creating valuable content for the CX industry.