Blake Morgan
Blake Morgan is a Customer Experience Futurist, Keynote Speaker, Author, and Consultant at Blake Morgan. She brings extensive experience in customer service strategy and implementation to her consulting, workshops, and keynote speeches for clients, including Amazon, Coca-Cola, The Federal Reserve, and Marriott. She has guest lectured at the University of North Carolina Chapel Hill, Columbia University, Rutgers Executive MBA Program, and UC San Diego. Blake has authored three books, the most recent being "The 8 Laws of Customer-Focused Leadership." Her writing has earned her numerous recognitions, including the 2023 Business Bestseller from Torchlight Book Company and the Top 100 Future Of Technology Books Of All Time from BookAuthority. She hosts The Modern Customer Podcast and is a University of California, Santa Cruz graduate. Blake's thought leadership positions her as a valuable resource for organizations seeking to enhance customer relationships through exceptional experiences.
