Most companies have goals related to growth. I¡¯m not sure of many companies that want to make less money or reach fewer people over time.
However, a company can¡¯t just magically make more money, reach new customers, or grow a team overnight. It takes intention and strategy from an experienced leader to facilitate this type of growth.
As a company looks to scale, having a qualified chief operating officer is a critical aspect of making those a reality. Leading this type of change as a chief operating officer can be a dynamic opportunity for budding business leaders. Let¡¯s discuss the significance of the role, what a chief operating officer does, and the qualifications you¡¯ll need to become one.
What is a COO?
A chief operating officer (COO) is a c-suite executive who is responsible for overseeing the operational activities of a company. Individuals in this role typically report to the CEO and serve as second-in-command for the business.
If a company has a chief operating officer in place, this individual likely knows the ins and outs of the business and industry and is often responsible for making sure the company¡¯s operational model is functioning properly.
The COO needs to know how key functions of the company (including product, finance, marketing, service) all work together to deliver a positive experience for the customer while reaching key business goals.
In 2021, the average base salary of a chief operating officer was , though this figure can vary and the experience level of the candidate.
It¡¯s worth noting how this role differs from the chief executive officer (CEO). Once a company experiences a period of substantial growth and has public-facing activities, the CEO may begin focusing on external management of the company affairs and representing the company to the public. That¡¯s when a full-time or may be brought on board to ensure the company¡¯s internal affairs are being handled properly.

Now that you know what a COO is and how the role differs from that of a CEO, let¡¯s cover what a COO does in their day-to-day.
What does a chief operating officer do?
At a high level, the chief operating officer is responsible for making sure all of the internal systems that make a company run smoothly are in good working order so the business can run optimally. They¡¯re tasked with integrating the company¡¯s mission, vision, goals, and operations for strategic alignment and execution.
Key tasks for a COO can include:
- Overseeing the management and optimization of the company¡¯s daily operations
- Working directly with the CEO and other members of the c-suite to establish and implement the organizational vision, business strategy, and staffing plans
- Creating business budgets for financial growth and proper resource management
- Analyzing key data to understand the company¡¯s progress to key goals and objectives and make recommendations as needed to improve performance
How to Become a COO
Do you have your eye on a chief operating officer position? Or are you looking to build the skills to become one in the future? Let¡¯s talk about what you need to qualify for the role.
Though there is no specific educational track that guarantees landing a COO role, in the US have a bachelor¡¯s degree and 20% have earned a master¡¯s degree.
It¡¯s important to note that many COO roles are filled internally. That means leaders are typically promoted or appointed into the position from within the company. That certainly doesn¡¯t mean you won¡¯t see or have the opportunity to apply for external chief officer position roles, but it is an important practice to be aware of if you have aspirations to become a COO.
With that in mind, you may want to consider working under an existing COO to gain the necessary experience and to put yourself in a better position to be appointed into the role down the line.
For potential COO¡¯s, experience can be a differentiating factor during the hiring process. According to research by , the average COO had 10 to 15 years of relevant experience before landing the role.
Successful chief operating officers need experience in business operations, data analysis, problem-solving, leadership, and management, as these are all skills that will be used daily on the job. As you embark on becoming a COO, make sure you have relevant experience optimizing and integrating organizational processes.
Here are some more skills and qualifications chief operating officer candidates need:
- Expert-level industry knowledge
- Strong communication skills
- The ability to make strategic decisions for the company
- Experience identifying organizational challenges and implementing effective solutions
- Proven track record of successfully leading and managing teams
- Cross-functional collaboration
- Project management skills
The role of chief operating officer provides a unique opportunity to leverage business expertise, strategic leadership, and operational support within one executive-level role to support the growth and future trajectory of a company.