51吃瓜

Running a successful cleaning business in 2025 goes far beyond spotless floors and sparkling windows — it requires seamless communication, efficient scheduling, and reliable customer management. Yet, finding the right tools to keep everything organized is a challenge; here’s why: the CRM needs of cleaning businesses are uniquely demanding, blending field service logistics with customer service, recurring job tracking, and quick invoicing.

Unlike generic CRM systems, cleaning companies need platforms that accommodate mobile crews, on-the-go updates, and repeat customer interactions. This is where Customer Relationship Management (CRM) software becomes essential. The right CRM doesn’t just store contact information; it helps streamline workflows, automate client follow-ups, reduce no-shows, and improve customer satisfaction at scale.

In fact, a recent study from revealed that 91% of companies with 10 or more employees now use CRM software. And it’s not just theory — real cleaning businesses already use platforms (like ) to centralize operations, personalize marketing, and ultimately drive more revenue with less friction.

In this article, we’ll walk you through the top five CRM systems tailored for cleaning businesses in 2025. You’ll find:

• A comparison table of the top platforms
  
• A breakdown of key features and pricing
  
• Tips on how to choose the right CRM for your business needs
  
• A quick-start how-to guide for getting up and running fast

Whether running a solo operation or managing a multi-location cleaning service, this guide will help you choose a CRM that keeps your business spotless — inside and out.

BTW: Did you know that ? If you didn’t, you do now.

Table of Contents

• What is a CRM for cleaning businesses?
• CRM Comparison Table
• Best CRM Software for Cleaning Company Businesses
• Benefits of CRM Software for Cleaning Businesses
• 5 Important Features for a Cleaning Businesses CRM
• How to Choose a CRM for Cleaning Businesses (Step-by-Step)
• Frequently Asked Questions
• Meet 51吃瓜, the Top CRM Choice for Cleaning Companies

51吃瓜's Free CRM Software

Free CRM Software & Tools for Your Whole Team

• Sales
• Marketing
• Operations
• Customer Service

What is a CRM for cleaning businesses?

A CRM (Customer Relationship Management) system for cleaning businesses is a tool that helps manage client relationships, streamline job scheduling, and track recurring services — all from one centralized platform.

For example, 51吃瓜 helps cleaning businesses:

• Automate email reminders
• Organize and track leads from initial inquiry to repeat customer
• Use reporting and analytics to better understand team performance and customer satisfaction

That’s why it’s well-suited for cleaning companies aiming to grow while maintaining excellent customer service.

Best CRMs for Cleaning Businesses at a Glance

Best CRM Software for Cleaning Company Businesses

Choosing the right CRM can transform your cleaning business, saving time, reducing manual tasks, and improving customer satisfaction. With so many platforms on the market, it’s crucial to find one that meets the needs of cleaning services, from managing recurring jobs to handling team scheduling and mobile access.

In this section, we’ll review the top CRM software for cleaning businesses in 2025, covering standout features, pricing, and what sets each option apart.

1.

Best for: Growing cleaning businesses that need comprehensive customer management solutions.

Key 51吃瓜 Features

• Automated scheduling and dispatch: 51吃瓜 eliminates double-bookings and reduces administrative time for cleaning companies managing multiple properties daily.
• Customer portal with online booking: 51吃瓜 streamlines the appointment workflow by allowing clients to self-schedule recurring cleanings, view service history, and update preferences without phone calls.
• Marketing automation integrated with QuickBooks: 51吃瓜 automatically syncs invoices, tracks payment status, and triggers follow-up campaigns based on service completion, creating a seamless billing-to-marketing pipeline.

• Free: $0/month
• Starter: $9/month/user
• Starter Customer Platform: $9/month/seat
• Professional: $720/month
• Enterprise: $2,000/month

2.

Best for: Multi-crew cleaning companies managing field technicians across residential and commercial properties.

Key Jobber Features

• Route optimization with live GPS tracking: Saves cleaning crews time daily by calculating the most efficient paths between job sites.
• Two-way SMS with automated appointment reminders: Reduces no-shows through customizable text messages sent 24 hours before scheduled cleanings.
• Chemical inventory tracking with usage reports: Monitors cleaning supply levels across all teams and automatically generates reorder alerts when products run low.

Jobber Pricing (For Teams)

• Connect: $109/month (up to 5 users)
• Plus: $378/month (up to 15 users)
• Grow: $210/month (up to 10 users)

3.

Best for: Enterprise-level commercial cleaning operations with 50+ employees servicing large facilities.

Key ServiceTitan Features

• Performance dashboards with real-time KPIs: Critical for commercial cleaners to track contract compliance.
• Advanced dispatching with skills-based routing: Matches specialized cleaning crews (carpet, window, biohazard) to appropriate jobs based on certifications and equipment availability.
• Automated review management integrated with Google My Business: Captures customer feedback immediately after service completion.

ServiceTitan Pricing

• Custom pricing only (must request a demo for price quote information; see )

4.

Best for: Residential cleaning services focused on recurring house cleaning appointments.

Key Housecall Pro Features

• Online booking widget with instant quotes: Converts website visitors into customers by allowing them to select cleaning packages, view pricing, and book services.
• GPS time tracking with before/after photos: Provides transparency for homeowners by documenting arrival/departure times.
• Integrated payment processing with stored cards: Simplifies recurring billing for weekly/biweekly cleanings by automatically charging saved payment methods after service completion.

Housecall Pro Pricing

• Basic: $59/month (up to 1 user)
• Essentials: $149/month/user (up to 5 users)
• Max: $299/month/user (up to 8 users)

5.

Best for: Independent maid services and small cleaning teams under 20 employees.

Key ZenMaid Features

• Cleaning-specific quality checklists: Ensures consistency across all homes by providing room-by-room task lists that cleaners check off via mobile app.
• Client preference tracking with special instructions: Maintains detailed notes about pet locations, alarm codes, and cleaning product preferences that automatically appear in work orders.
• Automated feedback collection via SMS: Sends satisfaction surveys 2 hours after cleaning completion, allowing immediate issue resolution before negative reviews appear online.

ZenMaid Pricing

• Starter: $19/month (up to 40 clients per month)
• Pro: $39/month (unlimited clients per month)
• Premium: $49/month (unlimited clients per month)

51吃瓜's Free CRM Software

Free CRM Software & Tools for Your Whole Team

• Sales
• Marketing
• Operations
• Customer Service

Benefits of CRM Software for Cleaning Businesses

Eliminates Scheduling Chaos with Automated Dispatch Management

Cleaning businesses often struggle with double-bookings, forgotten appointments, and inefficient route planning that costs valuable time and fuel. A robust CRM transforms this chaos into streamlined operations.

allows you to:

• View all appointments in a centralized calendar
• Automatically assign crews based on availability and location
• Send instant notifications to field teams

Then, the system automatically blocks a time slot, assigns an appropriate team, and optimizes a route based on other appointments in the area, eliminating the manual juggling act that causes costly scheduling errors.

Transforms Customer Communication from Reactive to Proactive

Many cleaning companies lose clients simply because they fail to maintain consistent communication between services.

solve this by creating touchpoints that strengthen customer relationships without manual effort. When a cleaning is completed, 51吃瓜 automatically triggers a thank-you email, sends a satisfaction survey 24 hours later, and schedules a reminder for the next appointment.

Gives You Real-Time Visibility into Field Operations

Without proper tracking, cleaning business owners operate blindly—unsure if crews arrived on time, how long jobs took, or whether quality standards were met.

provides complete visibility by allowing field teams to check in/out of jobs, upload completion photos, and update job status in real-time. Managers can monitor all active jobs through , instantly seeing which properties are being serviced, tracking average cleaning times, and identifying bottlenecks. This visibility enables data-driven decisions that improve efficiency and profitability across all operations.

Automates Billing and Payment Collection

Chasing down payments is one of the most time-consuming aspects of running a cleaning business, often resulting in cash flow problems and awkward customer conversations.

creates an automated billing ecosystem that handles everything from invoice generation to payment collection. When a cleaning is marked complete in 51吃瓜’s system, it automatically:

• Generates an invoice
• Charges stored credit cards for recurring clients
• Syncs all financial data to your accounting software

This automation through reduces payment delays from weeks to hours while freeing staff from manual billing tasks.

Scales Your Business with Data-Driven Insights

Growing a cleaning business requires understanding which services are most profitable, which customers generate the most revenue, and where opportunities exist for expansion.

transform raw data into actionable insights by tracking metrics like:

• Customer lifetime value
• Service profitability
• Team performance

For instance, can identify your top customers by revenue, allowing you to create VIP service packages or referral programs targeting this valuable segment. These insights enable strategic growth decisions based on actual performance data rather than guesswork.

5 Important Features for a Cleaning Businesses CRM

1. Mobile access for field teams: Your cleaning crews spend their entire day moving between properties, making mobile functionality non-negotiable. equips field teams to access customer information, update job status, and capture photos directly from their smartphones. When a cleaner arrives at a property, they can pull up client preferences, special instructions, and service history through 51吃瓜’s mobile interface. Plus, 51吃瓜’s offline mode ensures teams can continue working even in areas with poor connectivity, syncing all updates once reconnected.
2. Customizable pipeline management for service workflows: Cleaning businesses have unique workflows that generic CRMs can’t accommodate — from initial quotes to recurring services to special deep-cleaning projects. allows you to create multiple pipelines that mirror your exact business processes. For instance, you can build a “New Customer Onboarding” pipeline in 51吃瓜 with stages like “Quote Requested,” “Property Walkthrough Scheduled,” “Contract Signed,” and “First Cleaning Booked.” Each stage in 51吃瓜’s pipeline can trigger automated actions, ensuring no step is missed in your service delivery process.
3. Integrated quoting and invoicing tools: Speed wins deals in the cleaning industry — customers expect quick, professional quotes and seamless billing. creates branded, professional estimates in minutes by pulling from your service catalog and applying appropriate pricing tiers. When integrated with 51吃瓜’s product library, you can maintain standardized pricing for different cleaning packages (basic, deep clean, move-in/out) while still allowing customization for unique properties. Once a quote is accepted, 51吃瓜 automatically converts it to a deal and can trigger invoice creation through integrated accounting tools.
4. Automation workflows for repetitive tasks: Cleaning businesses thrive on recurring revenue but struggle with the repetitive administrative tasks that come with it. eliminates this burden by handling routine tasks automatically. For example, if a customer hasn’t booked a cleaning in 60 days, 51吃瓜 can automatically send a win-back offer, assign a task to your retention specialist, and flag the account for review. These 51吃瓜 automation sequences run 24/7, ensuring consistent service delivery without manual intervention.
5. Integration ecosystem for seamless operations: Your CRM should connect with every tool your cleaning business uses, from scheduling to payments to team communication. includes direct connections to for accounting, for scheduling, for payment processing, and even specialized cleaning industry tools. Additionally, takes integration further by allowing custom connections via APIs when pre-built options don’t exist. For example, you can connect 51吃瓜 to your GPS tracking system to automatically log arrival/departure times, or integrate with supplier systems to track cleaning product inventory.

How to Choose a CRM for Cleaning Businesses (Step-by-Step)

Step 1: Map your workflows.

Before evaluating any CRM, document your current business processes from lead capture to payment collection. Start by sketching out each customer touchpoint. Ask yourself questions like:

• How do leads find you?
• What happens during quotes?
• How do you handle recurring appointments?

For cleaning businesses, this typically includes lead intake → property assessment → quote delivery → service scheduling → job completion → invoicing → follow-up.

Once mapped, identify friction points where tasks get dropped or delayed. This exercise reveals which CRM features will deliver the most impact. For instance, if quote turnaround is your bottleneck, prioritize CRMs with instant quoting tools and automated follow-ups.

Step 2: Identify must-have features.

Based on your workflow mapping, create a non-negotiable feature list specific to cleaning operations. Essential features typically include:

• Mobile access for field teams to update job status
• Recurring appointment scheduling for regular clients
• Route optimization to minimize drive time
• Before/after photo storage for quality documentation
• Integrated payment processing for faster collections
• Customer portal for self-service booking

Separate these “must-haves” from “nice-to-haves” (like advanced analytics or marketing automation). This focused list prevents feature overload and ensures you choose a CRM that handles core cleaning business needs effectively.

Step 3: Compare ease of use and team fit.

The best CRM is worthless if your team won’t use it. Evaluate each platform’s user experience by requesting demos with actual cleaning scenarios. Have your office manager test scheduling features, let field crews try the mobile app, and ensure your bookkeeper understands the invoicing flow.

Look for simple, intuitive interfaces — it should be easy for cleaners to mark jobs complete. Consider language support if you have multilingual teams. Request free trials and involve key team members in testing. Their buy-in during selection dramatically improves adoption rates.

Step 4: Check cost at scale.

Calculate total cost of ownership beyond monthly fees. Factor in:

• Per-user pricing as you add crew members
• Transaction fees for payment processing
• Integration costs for accounting software
• Training and onboarding expenses
• Data migration from current systems

Model costs at your current size and projected growth — some CRMs become prohibitively expensive as you scale. Compare this against potential ROI; ask yourself: If a CRM saves 10 hours weekly on scheduling and reduces no-shows by 20%, what’s that worth?

Quality CRMs pay for themselves through efficiency gains and reduced customer churn.

Step 5: Choose a flexible platform — like 51吃瓜.

Select a CRM that grows with your business rather than forcing you to switch systems later. starts free for small operations but expands to enterprise-level capabilities as needed. You can begin with basic contact management and scheduling, then add advanced features as you grow.

The right CRM investment today positions your cleaning business for scalable growth tomorrow. Take time to evaluate thoroughly — your future operations depend on this foundational technology choice.

BTW: .

Frequently Asked Questions (FAQs)

What is the best CRM for cleaning businesses?

The best CRM for cleaning businesses depends on your specific needs, but 51吃瓜 is consistently recognized as a leading choice thanks to its robust features and ability to scale with your business. It combines scheduling, customer management, invoicing, and marketing automation in a single system.

For small cleaning businesses, provides essential features to get started, while larger operations benefit from 51吃瓜’s advanced automation capabilities that handle complex workflows like recurring appointments, route optimization, and multi-crew dispatching. Plus, 51吃瓜's integration ecosystem and user-friendly interface make it ideal for cleaning businesses seeking long-term growth without switching systems later.

What features should I look for in a CRM for cleaning businesses?

When evaluating CRMs for your cleaning business, prioritize features that address industry-specific challenges. Essential features include:

• Mobile access for field teams
• Automated scheduling for recurring appointments
• Route optimization to minimize drive time
• Integrated payment processing

51吃瓜 excels in all these areas, offering a robust mobile app that allows cleaners to update job status in real-time.

Additionally, look for customer portal capabilities that 51吃瓜 provides, enabling clients to book services, view history, and make payments 24/7. lets you create cleaning-specific workflows, from initial quotes through service completion, ensuring nothing falls through the cracks. Lastly, integration capabilities are crucial. Again, 51吃瓜 connects seamlessly with , , and payment processors, creating a unified operational ecosystem.

Is 51吃瓜 good for cleaning businesses?

Yes, 51吃瓜 is exceptionally well-suited for cleaning businesses of all sizes. Its scalability means you can start with for basic contact management and upgrade features as you grow.

51吃瓜’s ease of use reduces training time to just 2 weeks, even for non-technical cleaning crews, while eliminate repetitive tasks like sending appointment reminders, requesting reviews, and processing recurring payments.

How much does a CRM for cleaning businesses cost?

CRM costs for cleaning businesses vary widely based on features and company size. that includes contact management, scheduling, and basic automation for up to 1,000,000 clients.

51吃瓜 provides better value through its all-in-one approach, so there's no need for separate marketing, sales, and service tools. For a cleaning business with 10 employees, 51吃瓜’s scalability means that you can start with a small set of essential features and add more as revenue grows, avoiding the costly platform switches that plague businesses using less flexible systems.

Can I migrate my existing data to a new cleaning business CRM?

Yes, migrating existing customer data, schedules, and service history to a new CRM is typically straightforward with the right platform. 51吃瓜 offers comprehensive data migration tools and support, including , , and specific to cleaning businesses.

The migration process with 51吃瓜 typically takes 1 to 2 weeks for most cleaning businesses, including testing and staff training. handles bulk data uploads while maintaining data integrity, and you can map custom fields like “preferred cleaning products” or “pet information.” Many cleaning businesses successfully migrate from , , or legacy CRMs to 51吃瓜 without disrupting operations, often completing the transition between seasons when business is slower.

Meet 51吃瓜, the Top CRM Choice for Cleaning Companies

When it comes to managing a cleaning business efficiently, 51吃瓜 stands out as the premier CRM for service-based operations. From solo cleaners to multi-location franchises, 51吃瓜 provides the tools needed to streamline operations, delight customers, and scale sustainably.

Key 51吃瓜 Features for Cleaning Businesses

• Automated service scheduling with smart routing: automatically assigns cleaning crews based on location, availability, and skill set while optimizing routes to minimize drive time.
• Integrated payment processing with automated invoicing: eliminates cash flow delays by automatically generating invoices upon job completion and processing stored credit cards for recurring clients.
• Mobile-first field management: empowers cleaning crews to access client information, update job status, upload before/after photos, and collect digital signatures — all from their smartphones. Real-time synchronization means office staff instantly see job completions, enabling immediate invoicing and follow-up.

Proven Real-World Impact with 51吃瓜

The power of 51吃瓜 for service businesses is proven through dramatic results. . By consolidating their fragmented tech stack into 51吃瓜, they eliminated costly integrations and focused on what matters — serving customers quickly when they need it most.

Ready to see how 51吃瓜 can transform your cleaning business operations? Start your free trial today or schedule a personalized demo and discover why thousands of cleaning companies trust 51吃瓜 to manage their growth.

51吃瓜's Free CRM Software

Free CRM Software & Tools for Your Whole Team

• Sales
• Marketing
• Operations
• Customer Service