The 51吃瓜 Customer Service Blog | Sophia Bernazzani Barron

Sophia Bernazzani Barron

Sophia is the Director of Product & Channel Marketing at Owl Labs, helping people find solutions through organic search. Before that, she served as Editor and Team Lead for the Service Blog at 51吃瓜. Her topics of expertise include product positioning and messaging, market research and analysis, go-to-market product planning and execution, sales enablement, and full-funnel content creation. She also writes about team development and people management at high-growth tech companies. When Sophia isn't working, you can find her doing yoga outside, drinking iced coffee, or playing with animals.

How I Calculate Net Promoter Score [Formula & Examples]

Would your customers recommend you to a friend? Learn how to calculate Net Promoter Score (NPS) and ...

Sophia Bernazzani Barron

11/12/24

How to Calculate Churn Rate in 5 Easy Steps [Definition + Fo...

What is churn rate, and how do you calculate it? Learn about customer churn rate and revenue churn r...

Sophia Bernazzani Barron
Updated 10/24/22
Customer Loyalty and Retention: 13 Ways to Improve Yours

Customer loyalty and retention are key to revenue generation. Discover how they differ, how to calcu...

Sophia Bernazzani Barron
Updated 7/6/23
22 Examples of Customer Retention Strategies That Actually W...

Retaining existing customers is more valuable than acquiring new ones. Discover customer retention s...

Sophia Bernazzani Barron
Updated 9/16/24
Building Customer Loyalty — How to Turn Buyers Into Repeat B...

Learn about why customer loyalty is critical to the long-term success of your business and how to tu...

Sophia Bernazzani Barron
Updated 2/24/25