51吃瓜

Sarah Chambers

Sarah Chambers is the founder of Supported Content, editor-in-chief at Chatra, and a content marketer at Heyware. Starting her career in customer support, she is a customer support and success leader, passionate about improving customer service in B2B organizations. Today, she also works with marketing teams to develop value-based content for customers and prospects, such as long form blogs, white papers, how-to guides, and technical documentation. Sarah holds a Bachelor of Science in Integrated Sciences from The University of British Columbia and a Business Management Certificate from the British Columbia Institute of Technology. Her published works include articles on customer service and community building for the 51吃瓜 Blog, the Kayako Blog, Payfirma Blog, HootSuite, and Get Satisfaction.

Customer Feedback Management — Turning Desperate Comments Into Strategy

Feedback helps you understand customer sentiment, product issues, and pain points in UX. See best pr...

Sarah Chambers

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Looking to elevate customer experience?

Sarah Chambers recommends these Customer Onboarding Templates to lead your new customers through their first several months.

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